Refunds
The 72-hour window, how a request is decided, and when we cannot refund.
You have 72 hours from payment to request a refund, and a person reviews every request.
That is the whole thing. The detail is in our Refund & Cancellation Policy.
Open the order in your orders and use the refund option. Tell us briefly what went wrong — that note goes to whoever reviews it, so a sentence of context genuinely helps.
You will get an email when the decision is made.
72 hours from the moment the payment cleared. After that the window is closed and the order is final.
One exception: if we never managed to deliver the order at all, you can ask at any time. A failure on our side does not get to time you out.
No — asking opens a request, it does not issue the money. An admin reviews it and either approves or declines, and you are told which.
We are not going to pretend that is the same as an automatic refund. It is a review, and the 72 hours is the window to ask, not a guarantee of the answer.
Once a refund is approved we send it back through the same payment method you used. How long it then takes to appear is your bank's timeline, typically a few working days.
We cannot refund to a different card or account than the one that paid.
The most common reason is that the order was delivered and works as described — a download you have had for two days is not returnable the way a physical parcel is, because you still have the file.
Requests that look like a pattern rather than a problem are also declined. If you think a decision is wrong, reply to the email and ask for it to be looked at again.
Access is revoked. The download disappears from your downloads page and any outstanding link stops working, because you have been given the money back for it.
We do keep a record that the purchase and the refund happened — that is accounting, not access.
Ask, and say so plainly. It is exactly the kind of case the review exists for, and buying the wrong file by mistake is a better reason than most.
It helps your case a lot if you have not downloaded it.
Yes, and that is not really a discretionary call — a product that does not match its own description is our problem to fix. Tell us what the page promised and what you actually got.