Support & Complaints
How to reach a human, what to send, and how to escalate if we get it wrong.
The contact page, or email [email protected]. Signed in, you can open a ticket from your dashboard and it stays attached to your orders.
There is also a chat assistant on the site for quick questions.
Four things get most problems solved in one reply:
- Your Order ID
- Which product it was
- What you expected, and what happened instead
- A screenshot, if there is anything to see
Please do not send your password or your card number. We never need either.
We aim for the same day on order problems. Formal complaints are acknowledged within 48 hours.
Downloads are available 24/7, but replies are not. Something raised late at night will usually be answered the next day.
No, and it will not pretend otherwise. It is an AI assistant that can answer questions about how the store works and look up your own orders when you are signed in.
It cannot issue refunds or change an order. Anything that moves money goes to a human.
No. Support is by email, ticket and chat.
It means every request is written down and traceable, which is better for you if something needs escalating later.
[email protected] for orders, payments, downloads and refunds.
[email protected] for anything about your personal data.
[email protected] to escalate a complaint, or for legal and copyright matters.
Start with support. It is the fastest route for almost everything.
Raise it with support first, quoting your Order ID. If the outcome is not right, escalate to [email protected].
We acknowledge within 48 hours and aim to resolve within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020. Data complaints follow the process in our Privacy Policy.
Email [email protected] with the product page, what work it copies, and enough to show you hold the rights.
We take this seriously and will remove a product while we look into it.
Terms of Service · Privacy Policy · Refund & Cancellation Policy · Delivery Policy · Disclaimer · Cookie Policy
They are written to be read. If a clause is unclear, ask us and we will explain it in plain words.
Please tell us rather than anyone else: [email protected], with enough detail to reproduce it.
We will take it seriously and we will not come after you for reporting it in good faith. Do not test anything that could affect other customers' data or orders.
DELTRIG, a sole proprietorship owned and operated by Rahul Chouhan, of Dakra, Khalari, Ranchi, Jharkhand, India – 829210.
Governing law is Indian law, with the courts at Ranchi having jurisdiction. Full entity details are at the end of our Terms of Service.