Downloads

Two places, and they are the same file:

• On the order page, right after payment.
• In your downloads, any time after that.

If the order page says the download is being prepared, give it a moment and the page will update on its own — you do not need to refresh.

As often as you like. There is no download counter and no cap on how many times you fetch a file you have paid for.

There is a fair-use rate limit to stop automated hammering, but no normal amount of re-downloading will ever hit it.

Indefinitely, as long as the account exists and the order has not been refunded. Buying is not a rental.

The link is short-lived, which is a different thing — see the next answer.

That is expected. Each link is signed and expires after a few minutes, so a URL cannot be copied out of your browser history or a shared screenshot and used by somebody else.

Nothing is lost. Open your downloads and press the button again — it mints a fresh link on the spot.

Try your browser's resume first, and if that fails just start it again from your downloads page. A partial file is not a used-up download.

On a large file a wired connection or a download manager will treat you better than a phone on patchy mobile data.

If the product is updated in place, your existing purchase points at the current file — open your downloads and you will get the new one.

A genuinely new product sold separately is a separate purchase. The product page will make clear which it is.

No. A purchase is for you. Passing the file on, reselling it, or putting it somewhere public breaks our Terms of Service and the seller's rights.

If two of you need it, buy two.

Whatever the product page's own licence says, and that governs. Some products are for personal use, some allow commercial use, some restrict redistribution even when they allow commercial work.

If the page does not spell it out and the answer matters to you, ask before buying.

Check the format on the product page first — a file that needs particular software is not broken just because the wrong program tried to open it.

If the download itself looks damaged, re-download it once (a truncated transfer is the usual cause). If it is still wrong, message us with the Order ID and what you are seeing, and we will check the file on our side.

Files are stored privately and only ever served to the person who bought them, over a signed link. We do not publish a security claim about third-party content beyond that.

If you believe a file on this store is malicious, tell us at [email protected] and we will pull it while we investigate. Treat that as urgent and we will too.