Account & Security

Sign up with your email and a password, or use a supported sign-in provider if one is offered. It is free.

If you have already checked out as a guest, we may have made an account for you — check your email for a link to set a password.

Because that account is what holds your downloads. With a password you can sign in from any device and fetch the file again; without one, the copy you saved at the time is the only copy you have.

One per person. Extra accounts to collect a promotion twice, or to get around a suspension, break our Terms of Service.

Check spam first, then wait a minute and request another — they sometimes take a moment.

Also double-check the address you typed. If nothing arrives at all, tell us the email you used.

No. We will never ask you for it. Not by email, not on chat, not on the phone, not ever.

Anyone asking for your code is trying to take your account. Do not share it with anybody, including someone claiming to work here.

Use the forgot-password link on the sign-in page. We email you a reset link.

The link expires, so if it has been sitting in your inbox a while, just request a fresh one.

Change your password now, then email [email protected] straight away.

Tell us what you noticed and roughly when. We can look at the account's activity and lock it while we sort it out.

Yes, from your account settings. We may ask you to confirm the new address before it takes effect.

Email [email protected] from the address on the account and ask.

Two things to know first: you lose access to everything you have downloaded, so save your files before you ask — and we have to keep some order and payment records even after deletion because tax and accounting law requires it. Our Privacy Policy explains what is kept and for how long.

Use it to run your orders, support you, and meet our legal obligations. That is it.

We do not sell it. Details in our Privacy Policy.

Yes. Email [email protected] and ask for a copy, a correction, or deletion.

If you are not happy with how we handle it, escalate to [email protected]. In India you can also complain to the Data Protection Board of India.

Suspensions come from things like payment fraud, chargeback abuse, multiple accounts, redistributing files you bought, or breaking our Terms of Service.

If you think we have it wrong, email [email protected] and ask us to review it. A real person will look.

Use the unsubscribe link in any marketing email, or change it in your account settings.

Order confirmations and refund updates keep coming. Those are part of your purchase, not marketing.